Effective Date: August 2026
EXCEL PUMPS PRIVATE LIMITED (“EXCEL PUMPS”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the information you provide when you visit or use our website www.excelpumps.in and our related online services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
By using our website, submitting an enquiry, requesting technical information, contacting us, or using our online services, you acknowledge this Privacy Policy.
EXCEL PUMPS PRIVATE LIMITED is an industrial pump manufacturer and engineering company established in 1988. We design, manufacture, supply and export industrial pumping solutions, including high-pressure plunger pumps, rotary gear pumps, centrifugal pumps, self-priming mud pumps, hydro-test pumps and customized pumping systems.
Depending on how you interact with our website, we may collect the following information:
When you contact us or submit an enquiry, you may provide:
Name
Company or organization name
Job title or designation
Email address
Telephone or mobile number
Business address
Country, state or city
Product or application requirements
Pump specifications and technical requirements
Information contained in documents or files submitted with an enquiry
Any other information you voluntarily provide to us
We collect only the information reasonably required to respond to your enquiry or provide the requested service.
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type and version
Device type
Operating system
Pages visited
Approximate date and time of access
Referring webpage
Website interaction and navigation information
This information may be used for website operation, security, analytics and improvement of our services.
Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better user experience.
Cookies may help us understand which pages are visited, how visitors navigate our website and whether website features are functioning properly.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
We may use the information collected to:
Respond to product and technical enquiries
Provide quotations and commercial information
Understand your pumping application and recommend suitable products
Provide technical assistance
Process orders and enquiries
Communicate regarding products, services and projects
Provide after-sales support
Arrange installation, commissioning or service assistance where applicable
Process requests for catalogs, brochures, drawings and technical documents
Improve our products, website and customer experience
Maintain website security and prevent misuse
Maintain business and transaction records
Comply with applicable legal, regulatory and contractual requirements
We do not use personal information for purposes that are unrelated to the reason for which it was collected unless permitted or required by applicable law.
Pump enquiries may contain technical information such as:
Required flow rate
Pressure or head
Liquid characteristics
Temperature
Viscosity
Pumping application
Material requirements
Installation information
Drawings or specifications
Such information may be used by our engineering, sales and technical teams to evaluate your requirement and prepare an appropriate pumping solution.
Where technical information is commercially confidential, we will treat it with reasonable care and use it for legitimate business purposes.
We do not sell or rent your personal information to third parties.
We may share information where reasonably necessary with:
Employees and authorized representatives of EXCEL PUMPS
Engineering, sales, service and support personnel
Authorized suppliers or service providers
Logistics, transport or delivery partners where required
Payment or transaction service providers for applicable online transactions
IT, hosting, website, security or technology service providers
Professional advisers where reasonably necessary
Government authorities or regulatory bodies where required by law
Where third parties process information on our behalf, we expect them to use the information only for the relevant business purpose and to maintain appropriate confidentiality and security.
Our website may provide access to a separate online webstore operated for EXCEL PUMPS products and related services.
Information submitted through the webstore may be processed by the relevant website, e-commerce, payment, logistics and technology service providers involved in completing the transaction.
Where you use a third-party service, that service provider's own privacy policy and terms may also apply.
We recommend that you review the privacy terms of any third-party service before providing information through that service.
If you contact EXCEL PUMPS by email, telephone, website enquiry or another business communication channel, we may retain the communication and relevant contact details to:
Respond to your enquiry
Maintain customer or prospect records
Follow up on quotations and enquiries
Provide technical or commercial support
Maintain business history and records
If you receive marketing or promotional communications from us, you may request that we stop sending such communications, subject to applicable legal and business-record requirements.
We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no internet transmission, website, electronic storage system or communication method can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Responding to enquiries
Providing products and services
Maintaining customer and business records
Managing quotations and projects
Meeting contractual obligations
Complying with legal, tax, accounting or regulatory requirements
Resolving disputes
Protecting our legal rights and legitimate business interests
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.
Our website may contain links to third-party websites, services, social-media platforms, suppliers, customers, industry organizations or other external resources.
EXCEL PUMPS is not responsible for the privacy practices, security, content or policies of third-party websites.
When you leave our website, we recommend reviewing the privacy policy of the external website before submitting personal information.
Our website is intended primarily for business and professional users, including industrial customers, engineers, procurement professionals, distributors and other organizations.
We do not knowingly seek to collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
EXCEL PUMPS serves customers in India and international markets.
If you access our website from outside India or provide information to us from another country, your information may be processed in India or in another location where our service providers or business partners operate.
By providing information to us, you acknowledge that such processing may occur, subject to applicable law.
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
Request information about personal data we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request an alternative method of communication
To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before processing certain requests.
We request that information provided to us is accurate and up to date.
If your contact information or other relevant information changes, please notify us so that our records can be updated.
EXCEL PUMPS may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable legal requirements.
The updated Privacy Policy will be published on this page with a revised effective or update date.
We encourage visitors to periodically review this page.
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
EXCEL PUMPS PRIVATE LIMITED
Email: sales@excelpumps.in
Website: www.excelpumps.in
Location: Ahmedabad, Gujarat, India
Please include “Privacy Policy / Data Privacy Request” in the subject line of your email so that your request can be directed to the appropriate team.
By using our website and voluntarily submitting information through our enquiry, communication or online services, you acknowledge that your information may be processed for the legitimate business purposes described in this Privacy Policy, subject to applicable law.
EXCEL PUMPS PRIVATE LIMITED is committed to handling customer and visitor information responsibly and to continuously improving our privacy and data-protection practices.
Last Updated: August 2026
